Shipping and Delivery Policy for Mad Look (madlook.in)

At Mad Look, we aim to provide you with a seamless shopping experience, including timely and reliable delivery of your orders. Please review our shipping and delivery policy below.

1. Shipping Locations

We offer shipping to all major locations within India. Currently, we do not provide international shipping.

2. Shipping Charges

• Standard Shipping: Shipping charges are calculated at checkout and may vary based on your location and the size of the order.
• Free Shipping: We offer free standard shipping on orders above ₹[amount].

Shipping charges will be displayed before completing your purchase.

3. Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the following business day.

4. Estimated Delivery Times

• Standard Shipping: Delivery typically takes 5-7 business days from the date of dispatch.
• Expedited Shipping: If available, expedited shipping options will deliver your order within 2-4 business days.

Please note that delivery times may vary depending on your location and any unforeseen logistical delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s status using the tracking number on our website or through the courier’s website.

6. Failed Delivery Attempts

If the delivery courier makes an unsuccessful attempt to deliver your package, they may leave a notice and attempt a second delivery. If the delivery fails again, the package may be returned to us. In such cases, we will contact you to arrange a redelivery, and additional shipping charges may apply.

7. Damaged or Lost Shipments

In case your order arrives damaged or if it has been lost during shipping, please contact our customer service at support@madlook.in  within 48 hours of receiving the package (or expected delivery date for lost items). We will work with the courier to resolve the issue and may offer a replacement or refund depending on the circumstances.

8. P.O. Box Deliveries

At this time, we do not deliver to P.O. boxes or military addresses.

9. Remote Locations

For orders to remote or hard-to-reach areas, additional delivery time may be required. Our customer service team will inform you if there are any specific delivery delays for your location.

10. Customer Responsibilities

It is your responsibility to ensure that the correct shipping address and contact information are provided at checkout. Any incorrect information may cause delays or failed deliveries. If you realize an error in your order details, please contact us immediately at support@madlook.in]\.

For any further assistance regarding shipping and delivery, feel free to reach out to us at:

Email: support@madlook.in

Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)

Thank you for shopping at Mad Look!